2026-05-26

I have realized that I rely too much on an engineering-oriented way of thinking in product design: What pain points do users have? At which step in the overall workflow do users need help?

However, recent examples have shown me that products often also need to deal with many sociological issues. Once the user base reaches a certain scale, will there be users who think “creatively” enough to step outside the intended product design and exploit its loopholes?

Or perhaps this is actually a pain point I failed to account for. It does exist, but only appears in low-probability scenarios. When designing a product, we should try to anticipate such cases as much as possible—or, once they occur, close the loopholes quickly.

This also makes it necessary to include different types of users in testing, because every user has different habits. In short, this feels a bit like solving sociological problems, rather than simply using product and engineering solutions to address practical difficulties.